I am a holistic researcher who guides companies and organizations from the discovery phases to the optimization of products and services. I am data-driven and process-oriented with a highly analytical mindset. I enjoy creative problem-solving for big challenges, and I like working with data to gather insights from findings.

I am experienced in research methods in both academia (social work and public health) and industry (technology and private sector). I have worked with a wide variety of clients and project teams, from SMB startups to large enterprise companies.

I am a proud alumni of QTBIPOC Design’s UX Bootcamp and the Clinical UX Academy. Through my training and education, I have experience with the following methods.

UX Research

Research Operations, Incentive Distribution, User Interviews, User Testing, Continuous Feedback, Survey Design, Mixed Methods, Quantitative, Qualitative, Data Analysis

UX Design

Design-Thinking, User Journey Mapping, Heuristic Evaluation, Competitive Analysis, Service Design, Information Architecture, Customer Segmentation, Wireframing, and Prototyping in Figma

I take pride in delivering exceptional results and driving value in all of my work. I am also very experienced with project management & project planning.

I was previously a Customer Success Manager for a B2B Software as a Service (SaaS) startup in the User Research space. In this role, I managed a portfolio of over 50 enterprise accounts, and was responsible for the end-to-end customer experience from onboarding and implementation to engagement, adoption, renewal, and expansion.